Charging ports are easy to damage. Constant connecting and removal of the connector cord can be hard on the port and move, bend, or damage internal components. Sometimes a dropped phone can also cause charging issues. If your phone or mobile device has stopped charging correctly, there are a few things that you can do to troubleshoot and attempt to fix the problem.
The charging port can be dirty or dusty, blocking the connection. Try using a can of compressed air to remove debris from inside the port. If this does not help, it might need further cleaning. Turn off the device, remove the battery and use a small amount of rubbing alcohol or contact cleaner to clean inside the port very carefully. Use a piece of paper dipped in alcohol – do not spray or dump any liquid into the port itself.
You also might be using the wrong charger. Are you using the charger that came with the device? Some devices have specific power requirements that are not met by other chargers, even when they physically “fit” the charging port on your device.
Many times the tension clips on the connector at the end of the charging cord just become depressed too far. Slightly raising these tension clips with a sewing needle and a gentle touch could solve the problem.
If you have tried cleaning and routine troubleshooting, but you are still having problems with the charging port, let us evaluate the problem with a free diagnosis. Bring the device to a local Cell Phone Repair store or use our convenient mail-in service. An experienced technician will evaluate the problem and give you an estimate of time and cost to repair the charging port.
Depending on the issue, you may be covered under our 60-day customer satisfaction warranty. This warranty covers replacement parts for up to 60 days. If you break the device again or there is visible wear and tear to either the device or part we replaced, it will NOT be covered; however, if you change a screen with us or any other part and are not completely satisfied with it, come in and let us know. We will take care of you!
* Liquid damage repairs are NOT covered under warranty. After the device leaves our facility, unforeseen damage may still occur as a result of corrosion. If we successfully repair your phone or other device after water damage, we highly recommend you backup your phone immediately in the event corrosion renders your device permanently inoperable.