Have you left the home screen on your cell phone only to find out that you are unable to return? Broken home buttons are common and can completely disrupt your ability to operate your phone. We can repair you home button. However, there are some techniques that you can try before contacting us for repair.
The issue could be dirt or sticky substance on or around the home button. Try using some rubbing alcohol (99%) and a tissue or cotton swab to wipe around the button. If this does not work, let a few drops of the alcohol land directly on the home button. Then tap the home button to let the alcohol seep in around it. After wiping the surface, wait about 15 minutes before testing the button again.
You can also try to calibrate the phone. First, open an app that was pre-installed, such as the clock. Then, hold down the sleep button until the “slide to power off” notification appears. Finally, press the home button and hold it until the home screen re-appears. Sometimes your home button can be misaligned from constant plugging and unplugging of the power connector. You can often pop it back into place but plugging in the connector, laying the phone flat, and pressing down on the connector for leverage.
If none of these options worked, you probably need professional repair for your home button. Our experienced technicians are happy to help. We keep parts for most common repairs in stock, so most of the time you can walk in a wait while we repair your phone. We also offer a mail-in repair service for customers who can’t get to a local store.
Depending on the issue, you may be covered under our 60-day customer satisfaction warranty. This warranty covers replacement parts for up to 60 days. If you break the device again or there is visible wear and tear to either the device or part we replaced, it will NOT be covered; however, if you change a screen with us or any other part and are not completely satisfied with it, come in and let us know. We will take care of you!
* Liquid damage repairs are NOT covered under warranty. After the device leaves our facility, unforeseen damage may still occur as a result of corrosion. If we successfully repair your phone or other device after water damage, we highly recommend you backup your phone immediately in the event corrosion renders your device permanently inoperable.